Shipping policy
SHIPPING & RETURNS
SHIPPING & DELIVERY
Art Prints (not framed)
Australia + New Zealand
FREE SHIPPING
Delivery times: Prints will be shipped within 3-7 working days from placement of order.
Worldwide
Free shipping over $300AUD or $35AUD flat rate shipping under $300AUD
Delivery times: Prints will be shipped within 7-14 days working days from placement of order.
Framed Artwork
Australia + New Zealand
FREE SHIPPING
For frame sizes Small and Medium, allow 7-14 days for your artwork to be arrive.
Frame sizes Large, Grand or Custom, allow 14-21 days for your artwork to arrive. Keep in mind, all artwork is designed, printed, framed and packaged in Melbourne. Please note delivery times may vary depending on location.
Worldwide
Shipping costs for all countries excl Aus + New Zealand
Small 29.7 x 42cm - $35 AUD
Medium 42 x 59.4cm - $45 AUD
Medium 50 x 70 am - $45 AUD
Large 61 x 91cm - $50 AUD
Grand 80 x 120cm - $55 AUD
For all frame sizes please allow 14-21 days for your artwork to arrive. Keep in mind, all artwork is designed, printed, framed and packaged in Melbourne. Delivery times may vary depending on location or third party logistics.
Homewares
Sustainability is at the core of our business. Homeware items are custom made upon each order request to reduce waste and space.
All items are thoroughly checked before dispatching and packaged with care.
For Australia and New Zealand orders of Vases, Candles, Ottowoman’s, please allow 7-14 working days for your items to be dispatched. Delivery times will vary depending on your location.
For local and international shipping we use Australia Post.
You will receive an email with the tracking number for your convenience.
Custom Artwork / Services
This is a bespoke service. Creation and deliverables including shipping will be discussed with the client. It is a personalised approach where each client is considered and valued. An invoice will be provided once all the details are discussed.
CARE AND MAINTENANCE
We recommend hanging your item out of direct sunlight, and using the gallery grade hanging system supplied with your framed artwork to hang onto the wall.
Please respect your items and open, handle and display them with care.
COPYRIGHT
Unless otherwise indicated, copyright of our artwork and the information on this web site (including but not limited to; text, images, graphics, logos) is owned by Melinart. All right reserved. The contents of our web site are intended solely for your personal, non-commercial use. Except for the purpose of a bona fide use of this site or as otherwise permitted by the Copyright Act 1968, this site or any portion of this site may not be reproduced, duplicated, copied, sold, re-sold or otherwise exploited for any commercial purpose that is not expressly permitted by Melinart. The above information is for customers to retain.
RETURNS & REFUNDS
Cancel your order
You are entitled to cancel Your Order within 7 days without giving any reason for doing so.
The deadline for cancelling an Order is 7 days from the date on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.
You must inform Melinart of your decision by means of a clear statement. You can inform us of your decision email: info@melinart.com
We will reimburse you no later than 14 days from the day on which we receive the returned goods. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement.
Returns
In the unlikely event that you receive an item that is faulty or damaged in transit, we will replace it free of charge. Please contact us at info@melinart.com with your order number and we will take care of everything.
Any issues with an order must be reported to us within 48hrs of receiving your parcel, with any returns to be finalised and posted back to us within 7 working days.
Any items being returned remain property of the purchaser until received by Melinart, so please ensure you package your return items appropriately.
If you have ordered a framed art print and wish to upgrade to a different size, please get in touch at info@melinart.com
We are not able to accept returns, refunds or exchanges for a change of mind.